- Play Essentials will always strive to meet your scheduling needs; however, due to factors beyond our control, this is not always possible. Variables such as manufacturing delays, transit times or weather can cause unavoidable delays.
- Play Essentials cannot guarantee any delivery or installation date.
- Lead times can vary from 6-12 weeks or longer depending on the time of year.
- Freight is quoted on a per order basis and will vary by item(s) and location. Free or discounted freight is not available on playground products.
- Call before delivery is available. Contact information must be provided.
When Your Order Arrives
- Structures are bulky and heavy. Customers is responsible for unloading equipment unless lift-gate service is ordered (cost varies). Lift-gate service will only get the product off the truck, NOT to your storage area.
- Check all items for damages and shortages BEFORE signing your delivery receipt. Note any missing items or damage on bill of lading.
- Play Essentials is not responsible for any damages or shortages not reported within 48 hours.